Frequently Asked Questions
Everything you need to know about our premium botanical extracts.
Are your essential oils 100% pure and therapeutic grade?
Yes, all PureEssenceOils are 100% pure, undiluted, and sourced from sustainable farms. We perform GC/MS testing on every batch to ensure purity and potency without any synthetic additives.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their wellness essentials sooner.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your scent, you can return the product for a full refund or exchange, even if it has been opened and lightly used.
Can your oils be used topically on sensitive skin?
Our oils are highly concentrated. For topical use, we recommend diluting them with a carrier oil like jojoba or almond oil and performing a patch test on a small area of skin first.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
Are your products cruelty-free and vegan?
Absolutely. PureEssenceOils is committed to ethical beauty. None of our products or ingredients are tested on animals, and our entire range is 100% vegan-friendly.